Last Updated: 03-03-2025

Privacy Policy

At BuySial (“we,” “us,” or “our”), your privacy is paramount. This policy explains how we collect, use, and protect your personal data in compliance with UAE’s Personal Data Protection Law (PDPL) and other applicable regulations.

1. Data We Collect

We may collect and process:

  • Personal Data: Name, email, shipping/billing address, phone number, payment details (processed securely via third-party gateways like Stripe/Amazon Pay).
  • Technical Data: IP address, browser type, device information, and cookies (see Cookies Policy).
  • Transactional Data: Order history, product preferences, and customer inquiries.
  • Voluntary Data: Skin type, allergies, or preferences shared for personalized recommendations.

Sensitive Data: We do not collect health or biometric data unless voluntarily provided (e.g., allergy notes for skincare).

2. How We Use Your Data

We process your data to:

  • Fulfill orders, process payments, and arrange delivery.
  • Provide customer support and respond to inquiries.
  • Send transactional emails (order confirmations, tracking updates).
  • Improve our website and products via anonymized analytics.
  • Send marketing emails only with your explicit consent (opt-out anytime).

Legal Basis: Contractual necessity (order processing), legitimate interests (site security), and consent (marketing).

3. Data Sharing & Security

  • Third Parties: Data is shared only with essential partners (payment processors, couriers) under strict confidentiality.
  • International Transfers: Data may be transferred outside the UAE, but only to countries with adequate data protection laws.
  • Security: We use SSL encryption, secure payment gateways, and regular audits to protect your data.

4. Your Rights Under PDPL

You have the right to:

  • Access or request a copy of your personal data.
  • Correct inaccurate information.
  • Delete your data (unless required for legal compliance).
  • Withdraw Consent for marketing communications.
  • Lodge a Complaint with the UAE Data Office.

To exercise these rights, contact us at support@buysial.com.

5. Data Retention

We retain personal data only as long as necessary for order fulfillment, legal compliance, or legitimate business needs.

Cookies Policy

1. What Are Cookies?

Cookies are small text files stored on your device to enhance site functionality and user experience.

2. Types We Use

  • Necessary Cookies: Essential for site operation (e.g., shopping cart, login sessions).
  • Analytics Cookies: Track site traffic via tools like Google Analytics (anonymized data).
  • Marketing Cookies: Personalize ads based on browsing behavior (used only with consent).

3. Managing Cookies

  • Adjust settings via your browser (e.g., Chrome, Safari) to block or delete cookies.
  • Disabling cookies may limit site functionality (e.g., saved preferences).

4. Consent

By continuing to use our site, you consent to cookies as described here. Use our Cookie Consent Banner to update preferences.

6. Children’s Privacy

Our Site is not intended for users under 18. We do not knowingly collect data from minors.

7. Policy Updates

We may update this policy to reflect legal changes. Revised versions will be posted here with a new “Last Updated” date.

8. Contact Us

For questions or data requests:
Email: support@buysial.com
Address: Falcon Towers, Al Rashidiya 2, Ajman, United Arab Emirates
Phone/WhatsApp: +971-5032-83800

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