FAQ
You can reach our customer support team through the following methods:
Email: support@buysial.com
Phone: 0582046676
Address: Falcon Towers A6, Al Rashidiya 2, Ajman
Our support team is available to assist you with any questions or issues you may have regarding your order or our services.
Certain products may have restrictions depending on your country’s import regulations. It is your responsibility to check whether a product is allowed in your country before placing an order. BuySial is not responsible for orders that are rejected by customs or fail to comply with local regulations.
If you realize that you entered an incorrect shipping address, please contact our customer support team at support@buysial.com immediately. If the order has not yet been processed, we can update the address. However, if the order has already been shipped, we recommend contacting the courier service directly to arrange for an address change.
Yes, BuySial ships to most countries around the world. Shipping fees and delivery times will vary depending on your location and the shipping method you choose. Additional customs fees or import duties may apply in certain regions.
Shipping times vary depending on the destination and the shipping method selected at checkout. We offer a variety of shipping options, including standard and express delivery. Delivery estimates are displayed at checkout, but typical delivery times are:
Domestic Shipping: 3-7 business days.
International Shipping: 7-21 business days, depending on the destination.
Please note that customs processing or other unforeseen delays may affect the delivery time.
If you receive a product that is damaged or defective:
Please contact us at support@buysial.com within 7 days of receiving the item.
Provide your order number, along with photos or videos showing the issue.
We will evaluate the case and offer either a replacement or a full refund based on the situation.
Orders can only be canceled or modified before they are processed for shipping. If you need to cancel or make changes to your order, please contact us at support@buysial.com as soon as possible. Once the order has been shipped, we are unable to make changes.
To initiate a return:
Contact our customer service at support@buysial.com and provide your order number, reason for the return, and any supporting documents (e.g., photos of defective or damaged items).
Our team will guide you through the return process and provide a return shipping address.
Once the item is returned and inspected, we will process a refund or send a replacement.
If you are not satisfied with your purchase, you can return the item within 7 days of receiving it, provided it meets our return conditions. The product must be unused, in its original packaging, and accompanied by proof of purchase. For more details, please refer to our Return Policy.
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to check the status of your shipment by visiting the Order Tracking section on our website or by following the link provided in the email.
BuySial accepts a variety of secure payment methods:
Credit/Debit Cards: We accept Visa, Mastercard, and other major credit cards.
PayPal: You can pay securely using your PayPal account.
Bank Transfers: Available for bulk and wholesale orders. Please contact us for bank transfer details.
Placing an order with BuySial is simple:
Browse through our product categories and select the items you wish to purchase.
Add the items to your cart and proceed to checkout.
Complete the required information, including your shipping address and payment details.
Confirm your order, and you will receive a confirmation email with your order details.
